Privacy Policy

1. Introduction

Kadamb Immigration, operated by Kadamb Overseas Pvt Ltd (CIN: U74999GJ2021PTC123631) in India and in partnership with AICLA Global Pty Ltd (ASIC: BN11928141) in Australia, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (kadambimmigration.com), submit forms, or engage our immigration consulting services.

All immigration advice and visa lodgment services are provided under the supervision of MARA-registered migration agent Feng Chen (MARN: 1577771), who is bound by the MARA Code of Conduct regarding the handling of client information.

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you complete our assessment forms, contact forms, or engage our services, we may collect the following personal information:

• Full name, date of birth, gender, and nationality
• Contact details including email address, phone number, and postal address
• Passport details and travel history
• Educational qualifications and professional certifications
• Employment history and work experience details
• English language test scores (IELTS, PTE, OET)
• Marital status and family details (for dependent applications)
• Health and character declarations as required by Australian immigration law
• Financial information related to fee payments
• Any other information you voluntarily provide in correspondence or during consultations

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source (including UTM parameters from advertising campaigns)
• Device type (desktop, mobile, tablet) and screen resolution
• Date and time of each visit

2.3 Information from Third-Party Sources

We may receive information about you from third-party platforms when you interact with our advertisements on Facebook, Instagram, or Google, including:

• Facebook Pixel data and conversion events
• Google Analytics user behaviour data
• Advertising campaign interaction data (clicks, views, form submissions)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Immigration Assessment and Service Delivery

• Evaluating your eligibility for Australian visa categories
• Preparing and lodging visa applications with the Department of Home Affairs
• Coordinating skills assessments with bodies such as ANMAC, VETASSESS, and ACS
• Preparing specialized reports including GTE statements, career episodes, and RPL reports
• Communicating with you about your application progress and any requests for additional information

3.2 Communication

• Responding to your enquiries and assessment requests
• Sending updates regarding changes in immigration law, policy, or processing times that may affect your application
• Providing appointment reminders and document checklists
• Sending marketing communications about our services (with your consent, and with the ability to opt out at any time)

3.3 Website Improvement and Analytics

• Analyzing website traffic patterns to improve user experience
• Measuring the effectiveness of our advertising campaigns
• Identifying and resolving technical issues
• Understanding which services are most relevant to our visitors

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with the following parties only as necessary to deliver our services:

4.1 AICLA Global Pty Ltd (Australian Partner)

Your personal information is shared with our Australian partner, AICLA Global Pty Ltd (ASIC: BN11928141), located at UB 148 The Strand, Bedford WA 6052, Australia, for the purpose of visa application preparation, lodgment, and liaison with Australian government authorities. This is managed by Adam Stephen de Souza (Senior Partner) and can be contacted at p.manager@australianimmigration.com.au.

4.2 MARA-Registered Migration Agent

Your information is shared with our MARA-registered migration agent, Feng Chen (MARN: 1577771), located at 98 Patterson Dr, Middle Swan WA 6056, Australia, who provides regulated immigration advice and supervises all visa applications. Feng Chen is bound by the MARA Code of Conduct regarding client confidentiality and can be contacted at fc01@australianimmigration.com.au.

4.3 Australian Government Bodies

In the course of lodging and managing your visa application, your information may be submitted to:

• Department of Home Affairs (Immigration and Citizenship)
• Skills assessment authorities (ANMAC, VETASSESS, ACS, Engineers Australia, etc.)
• AHPRA (Australian Health Practitioner Regulation Agency) for health professional registrations
• State and territory nomination bodies

4.4 Service Providers

We use trusted third-party service providers to support our operations:

• Web3Forms — for secure form submission processing
• Google Analytics — for website traffic analysis
• Facebook/Meta — for advertising measurement and optimization
• Hosting provider (Hostinger) — for website hosting and data storage

4.5 Legal Requirements

We may disclose your information if required to do so by law, regulation, or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Legal Compliance

Our handling of personal information is governed by and complies with:

• Australian Privacy Act 1988 — including the Australian Privacy Principles (APPs), which regulate how personal information is collected, used, stored, and disclosed by organizations operating in or from Australia
• MARA Code of Conduct — which requires registered migration agents to maintain strict confidentiality of client information, obtain informed consent before sharing client data, and keep accurate records of all client interactions
• Migration Act 1958 (Cth) — which governs the provision of immigration assistance and the obligations of registered migration agents
• Information Technology Act, 2000 (India) — and its associated rules governing the collection and handling of sensitive personal data by Indian entities

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and understand how you interact with our website.

6.2 Cookies We Use

Cookie / Technology	Purpose	Duration
Facebook Pixel (_fbp, _fbc)	Tracks conversions from Facebook and Instagram ads, measures ad effectiveness, and enables retargeting	90 days
Google Analytics (_ga, _gid, _gat)	Collects anonymous data about how visitors use the website, including pages visited, session duration, and traffic sources	Up to 2 years
UTM Parameters	Tracks the source, medium, and campaign of incoming traffic from advertising and marketing campaigns	Session
Cookie Consent (kadamb_cookie_consent)	Remembers your cookie consent preferences	1 year

6.3 Managing Cookies

When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• SSL/TLS encryption (HTTPS) for all data transmitted between your browser and our website
• Secure hosting infrastructure with regular security updates and monitoring
• Access controls ensuring only authorized personnel can access client data
• Secure communication channels for transmitting sensitive documents
• Regular review of our data handling practices and security procedures
• Secure disposal of personal information that is no longer required

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Active client files: For the duration of your engagement with us and for a minimum of 7 years after the completion of your matter, as required by MARA record-keeping obligations
• Assessment enquiries: For up to 2 years from the date of submission if no engagement follows
• Website analytics data: In accordance with Google Analytics and Facebook data retention policies (typically 14-26 months)
• Marketing communications: Until you unsubscribe or request deletion

9. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time
• Right of Correction: If any of your personal information is inaccurate, incomplete, or out of date, you may request that we correct it
• Right of Deletion: You may request that we delete your personal information, subject to our legal and regulatory obligations to retain certain records (including MARA record-keeping requirements)
• Right to Withdraw Consent: Where we rely on your consent to process your information (such as for marketing communications), you may withdraw that consent at any time
• Right to Complain: If you believe we have handled your personal information inappropriately, you have the right to complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us using the details provided in Section 11 below.

10. Third-Party Links

Our website may contain links to external websites, including government portals (Department of Home Affairs, MARA register), skills assessment bodies, and partner websites such as www.australianimmigration.com.au. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

11. Contact for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We aim to respond to all privacy-related enquiries within 14 business days.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after any modifications constitutes acceptance of the updated policy.